FAQ & Shipping

 
  • Is shipping included in the price?
The shipping is not included in the price to keep the prices down. Most sites that include the shipping price in the items they have added the cost into each items price which means if you buy 2 items you are essentially paying twice the shipping. We like to keep costs to a minimum for you so shipping is additional.

  • What are the shipping options?


1. Express courier to your door for R100 anywhere is South Africa(up to 72 hours for certain areas). 

2.We can ship to the following places for R60 with 3-4 day courier for up to a total of R2,000.00 spent or select the R140 option if its over R2,000.00: 3-4 day Courier: Cape Town, Paarl, Stellenbosch, Riversdale, Garden Route, Port Elizabeth, East London, Bloemfontein, Harrismith, Pietermaritzburg, Durban, Johannesburg, Pretoria, Richards Bay, Vaal, Klerksdorp, Rustenburg, Witbank, Nelspruit, Polokwane (If your town is not on the list it is best to select the express shipping option).

*Do you offer returns or exchanges? 

Yes we do if the garment hasn't been worn or damaged and is within 14 days. We do not do returns or exchanges on customized garments. 

  • How can I make a payment and is it safe?

You can pay via EFT or Bank Deposit which is very safe, just email us your proof of payment to info@otcprinting.co.za to expedite the processing of your order. You can also use your credit card through Pay Fast. Pay Fast is a very reputable card processing site in South Africa that we have been using since 2011. We never store or even see any of your card details ;)

  • How long will it take to get my order out the door?
We want to get your products to you as fast as we can. We will ship out your order within 2-4 working days once payment is received. If we can not for any reason get it out that quick we will let you know.

  • How do I wash my garment? 

The best way to care for your garment is to wash it in a washer in cold water inside out. We like to use the quick wash on cold, this not only helps to increase the longevity of the shirt and print it is also better for the environment. It's best not to iron or rub on the prints and to hang dry out of the sun.

  • How do I tell you what name or date I want on my customized shirt to say?

After selecting the product you want to purchase add it to the cart. When you go to the cart before completing the checkout there is a designated space for adding notes to your order. Please double check everything is spelled correctly. 

  • How do I contact the OTC Shop? 

You can email us at info@otcprinting or call us at 0824434737.

Please note the colors of the shirts and prints seen on the screen may vary in real life and from screen to screen. 

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